Privacy Policy

Last updated: June 7, 2025

At Business Review Tracker, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review monitoring service.

1. Information We Collect

Personal Information

When you register for our service, we collect:

• Name and email address
• Business information (name, location, review platform URLs)
• Payment information (processed securely through Stripe)
• Communication preferences

Automatically Collected Information

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited)
• Usage data (features used, time spent on platform)
• Device information (device type, operating system)

Review Data

We collect publicly available review data from the platforms you choose to monitor, including:

• Review content and ratings
• Reviewer information (as publicly available)
• Review dates and platform information

2. How We Use Your Information

We use your information to:

• Provide and maintain our review monitoring service
• Send you review alerts and notifications
• Process payments and manage your account
• Improve our service and develop new features
• Communicate with you about your account and our service
• Ensure the security and integrity of our platform
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as:

• Payment processing (Stripe)
• Email delivery services (SendGrid)
• Cloud hosting providers
• Analytics services

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government requests
• Protection of our rights and safety
• Investigation of fraud or security issues

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our service and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account
• Review data: For the duration of your subscription plus 30 days
• Payment information: As required by financial regulations
• Communication logs: Up to 3 years for support purposes

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze usage patterns and improve our service
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our service