Terms of Service
Last updated: June 7, 2025
Welcome to Business Review Tracker. These Terms of Service ("Terms") govern your use of our review monitoring service. By using our service, you agree to these Terms.
1. Acceptance of Terms
By creating an account or using Business Review Tracker, you agree to be bound by these Terms and our Privacy Policy. If you don't agree to these Terms, please don't use our service.
2. Description of Service
Business Review Tracker is a review monitoring service that:
- Monitors publicly available reviews on platforms like Google and Yelp
- Sends notifications when new reviews are detected
- Provides analytics and insights about your business reviews
- Offers tools to help manage your online reputation
3. Account Registration and Security
Account Creation
To use our service, you must:
- Provide accurate and complete information
- Be at least 18 years old or have parental consent
- Maintain one account per business entity
- Keep your login credentials secure
Account Security
You are responsible for:
- Maintaining the confidentiality of your account
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
4. Acceptable Use
✅ Permitted Uses
You may use our service to monitor reviews for businesses you own or manage with proper authorization.
❌ Prohibited Uses
You may NOT use our service to:
- Monitor businesses you don't own without permission
- Violate any laws or regulations
- Interfere with our service or other users
- Attempt to reverse engineer our software
- Use our service for spam or malicious activities
- Create fake accounts or provide false information
5. Subscription and Billing
Free Trial
We offer a 7-day free trial. No credit card is required to start your trial. After the trial period, you must subscribe to continue using our service.
Subscription Terms
- Monthly Billing: $19 per month, billed monthly
- Auto-Renewal: Subscriptions automatically renew unless cancelled
- Price Changes: We'll provide 30 days notice for price increases
- Cancellation: You may cancel anytime with immediate effect
Refund Policy
We offer refunds on a case-by-case basis for service issues. Refunds are typically processed within 5-7 business days.
6. Data and Privacy
Your Data
You retain ownership of your business data. We collect and process data as described in our Privacy Policy.
Review Data
We collect publicly available review data from platforms you choose to monitor. This data is used solely to provide our service to you.
Data Security
We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.
7. Service Availability
We strive to provide reliable service but cannot guarantee:
- 100% uptime or availability
- Immediate detection of all reviews
- Compatibility with all platforms at all times
- Uninterrupted service during maintenance
We aim for 99.9% uptime and will notify users of planned maintenance.
8. Intellectual Property
Our Rights
Business Review Tracker and all related content, features, and functionality are owned by us and protected by copyright, trademark, and other laws.
Your Rights
You retain rights to your business data and content. You grant us a limited license to use this data to provide our service.
9. Limitation of Liability
Important: Our liability is limited to the amount you paid for our service in the 12 months preceding any claim. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from third-party platforms
- Issues caused by your misuse of our service
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of our service
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you provide to us
11. Termination
By You
You may terminate your account at any time by cancelling your subscription through your account settings or contacting support.
By Us
We may terminate your account if you:
- Violate these Terms
- Fail to pay subscription fees
- Use our service for prohibited purposes
- Provide false information
Effect of Termination
Upon termination:
- Your access to our service will cease
- We will retain your data for 30 days for potential reactivation
- After 30 days, your data will be permanently deleted
12. Changes to Terms
We may update these Terms from time to time. We will:
- Post updated Terms on our website
- Send email notification for material changes
- Provide 30 days notice for significant changes
Continued use of our service after changes constitutes acceptance of the updated Terms.
13. Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Process
Before filing any legal action, you agree to:
- Contact our support team to resolve the issue
- Engage in good faith negotiations for 30 days
- Consider mediation if direct negotiation fails
14. Contact Information
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Email: [email protected]
Support: [email protected]
Response Time: We respond to legal inquiries within 5 business days
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
By using Business Review Tracker, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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